THE LOOK LLC
Refund and Cancelation Policy
Our intent is for each customer’s satisfaction. Returns and refunds are limited to the following situations:
1. Services received cannot be refunded. We do not issue refunds on Salon services.
If you are not satisfied with the work performed, we will gladly adjust any service you receive within 3 days (72 Hours) of your service. We require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you. Hair must not be washed or altered in any form (hot tools, or colored).
2. Product refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. If product is opened or used it is possible that a restocking fee will be charged. Refunds can only be processed with receipt.
3. No refunds are given for gift certificates.
4. Gift certificates are not exchangeable.
Scheduling and Cancellations
You can give us a call at 586-921-4358, book online at thelookallthingsluxury.glossgenius.com or email us at themerakir@gmail.com to schedule an appointment. If you need to cancel your appointment, we ask that you please inform us at least 24 hours in advance. For all wedding packages, we ask you to make a 50% deposit. Deposits are forfeited if you do not show up. You must notify us at least one week in advance for any package cancelation.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed and reminders are sent out 72 hours, 48 hours and 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.
– Less than 24 hour notice will result in a charge of 50%.
– “NO SHOWS” will be charged 50% of the reserved service amount.
Gift Certificate Purchase
Gift Certificates may not be redeemed same day as purchase. Any Gift Certificate will expire 1 year from the purchase date.
Print Name: ______________________________
Date: ______________